Frequently asked questions
Q1. What are the advantages of online learning with Pharma Brand Logic?
All our courses are delivered online (24 x 7) using state-of-the-art fast streaming audio and video. No paperwork, no advance booking, just access to the skills you need. We combine expert content with leading edge case studies and interactive quizzes - all delivered online at a convenient time for you.
Q2. Why do I have to sign up separately for the newsletter and expert papers
We operate an opt-in policy for our newsletter, expert papers, surveys etc.. As such you need to opt-in to each separately. In addition when purchasing you will be asked to register and therefore open an account which allows later review of your purchase details.
Q3 Do I have to pay VAT (Value added tax)
Pharma
Brand Logic is a UK
registered company and therefore bases prices in sterling. UK customers
will be charged value added tax (VAT). For
EU registrants no VAT will be levied if you input a valid country VAT number
during stage three of the ordering process when the address and delivery
details are requested. Your VAT will start with a prefix such as FR for France,
DK for Denmark
and then a series of numbers which signifies your comapny legal entity. If you would like to check the format please
refer to this PDF > EU VAT number or the
European community website at > http://ec.europa.eu/taxation_customs/vies/faqvies.do. For
non UK and non EU registrants our ‘electronically provided services’ fall
outside the scope of UK VAT regulations as long as the courses are used for
business purposes. You will therefore not be charged VAT. If you will not
use these courses for business purposes please contact us via the
following email address and we will invoice you to include UK VAT: customerservices@pharmabrandlogic.com. Exchange rates Due
to the volatility of international currencies the exact price for payments in currencies
other than sterling e.g. USD or Euro, will be charged at the prevailing
exchange rate at time of purchase via Pay Pal, or date
of purchase order receipt or invoice date as appropriate.
We will provide you with access to online Course Materials after we have confirmed your order by email. This will normally follow within two working days after a successful online transaction (we will endeavour to minimise the wait).
The confirmation email will provide a web link (URL) to access our server, a username, password and ‘getting started guide’. You may cancel your purchase of courses within a period of 7 working days.
This period is called a "cooling-off period" and we will credit the course fee to your credit or debit card as appropriate within 28 days of receiving your notice of cancellation. During the cooling-off period, you may cancel your order by post, telephone, email or fax.
You cannot cancel your purchase if you have accessed the Course Materials (as the contract will be deemed to have commenced at the time of access), unless the course materials are faulty.
Q5. Can I get a corporate discount?
Yes. You can contact Pharma Brand Logic to ask for a proposal to meet your organisation’s needs. These discounts are volume related and allow significant reductions compared with direct website purchase.
Management
reports, certificates of completion as well as the setting of company mandated pass
scores can be built into the solution.Please
use the ‘Contact us’ page on the website or email direct to customerservices@pharmabrandlogic.com.
Q6. How do I buy courses?
Firstly you fill your shopping basket with the courses you would like to purchase on the ‘Buy courses’ page found on the left hand side navigation bar. Once you have filled your basket then proceed by clicking the ‘Go to checkout’ button.
You will then be taken through a four stage ordering process – Login, address and delivery, payment and delivery method and finally overview and ‘Completion of the order’.
In the address and delivery stage there is the opportunity for EU customers to input a valid country VAT number and not be charged UK VAT. If you would like to check the format please refer to this > EU VAT number PDF or the European community website at > http://ec.europa.eu/taxation_customs/vies/faqvies.do.
There are three ways you can pay in the payment and delivery stage.
1. Payment by credit card via WorldPay or by using Pay Pal.
2. Request for an invoice where we will provide joining instructions and then invoice you separately.
3. Provision of a purchase order where we will provide joining instructions and then invoice you separately.
Q7. How long do I have to take the course?
You have access to the online components of the course for 3 months from the purchase date. If you find yourself unable to complete the module in that time please contact us at customerservices@pharmabrandlogic.com and we will discuss alternative arrangements with you.
Q8. Can I buy a single course and share it amongst people in my organisation?
No. When buying a course you need to specify a quantity that is equivalent to the number of people that you wish to buy the course for.
Q9. Can I allocate access to people outside my organisation?
No. People from other organisations should purchase separately.